Customers & Commerce
Complex economic, social, and political forces drive relationships between individuals, businesses, and the postal system. Every U.S. resident receives mail service through the public obligation of universal service. By providing mail delivery to every address, the postal system connects people, the marketplace, and the government. Access to the public through local post offices has allowed the federal government to offer customer services that have no connection with postal business. While fulfilling these services and obligations, the system must also remain economically viable.
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