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LEE Marketing

1990’s Employees in front of the Lee DataMail building.
1990’s Employees in front of the Lee DataMail building. All this started from our kitchen table.

LEE DataMail was formed as a woman owned minority business in May of 1974. LEE started on the kitchen table with one employee, Angie Garrison, until three weeks later we secured a 10,000 sq. ft. facility in the Trinity Industrial business district. The three original partners were Liz Leonard, Ruthie Ewers and Norbert Ewers. This was the origin of the LEE name. There were two divisions in the beginning (1) Door to Door Circular Distribution (Hand Delivery) and (2) Direct Mail services. The company philosophy driven by Ruthie’s passion was to put the customer first in all decisions. We provided a high level of customer service in meeting our customers’ needs through on-time mail delivery and future product expansion.

In 1980, LEE came to a crossroads of where it needed to drive the business. ADVO (now known as Valasis) developed a new marriage mail product (now known as Red Plum) that allowed multi customers to be inserted into one outside wrapper at the price of one mail piece postage rate. Overnight, Hand Delivery grocery store customers abandoned hand delivery to become the core customers of the Marriage Mail product. LEE needed to refocus its attention exclusively into the Direct Mail industry. LEE was performing mailing services only and it needed to diversify its product offerings to expand its share of the customers direct mail spend.

In 1984, the two sons, Joe and Ronnie, joined the company to help expand its product offerings. In 1984, LEE bought its first computer to compile and maintain customer databases. LEE maintained a resident address file of every address in Texas and Louisiana. The Data Processing division was run by Joe Ewers. In 1985, we began to sell mailing lists to outside buyers and procured mailing lists for our customers. This was driven by Ronnie Ewers and saw significant growth through the next 10 years.  In 1987, Liz Leonard left LEE DataMail (approximately $5 million in revenue), which allowed the Ewers family to put the business on a fast revenue growth track through the next 10 years. Joe Ewers was appointed president of the organization, which allowed Ruthie and Ronnie to focus exclusively on Sales and Marketing. Norbert was responsible for operations, employee relations and banking. Ruthie’s philosophy to give back to the industry was instrumental to driving the national LEE brand. Ruthie was the charter member of the Dallas Postal Customer Council (PCC). Then Marvin Runyon (USPS PMG) appointed Ruthie as the first national PCC Chairperson which positioned LEE as a national mail services provider. Ruthie and Joe both served on the national board of MASA (Mail Advertising Services Association known today as Epicomm).

LEE’s customer focused philosophy drove rapid expansion growth. Company strategy decisions were normally made by the Ewers family at lunch which provided each family member the opportunity to express their thoughts and opinions. In 1989, we started up LEE Fulfillment providing order processing services by shipping both literature and product packages. Tom Souther, Ruthie’s Brother, a retired Lt. Colonel in the Air Force was appointed a President of this operation and instrumental to its success and strategy. In 1993, LEE acquired Fort Worth Presort in order to get into the First Class Commingling business. We changed the name to LEE Presort. The two presort partners – Rick Mixon and Janis Rader stayed with the organization and drove the strategy of this company. They started to brand our company as LEE Marketing Services with three different operating business units supporting the mail industry (LEE DataMail, LEE Fulfillment & LEE Presort).

In 1997, the Omaha World Herald (OWH) purchased LEE Marketing Services, and affiliated LEE companies, from the Ewers family. OWH made an offer that the Ewers family couldn’t turn down. Ruthie and Norbert were ready to retire and Joe and Ron stayed on to run the business for the next 9 years. At the time of sale, LEE operated out of 215,000 sg ft. facility employing 300 people with revenues in excess of $25 million. LEE was fortunate to provide direct marketing services for companies like Kroeger, American Airlines, Southwest Airlines, Dallas Cowboys, Dell Computer, Universal Studios, Universal Music, General Motors, EDS, Neiman Marcus, Tuesday Morning, Dillard’s, Macy’s and many more.

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Founding partners Ruthie and Norbert Ewers

00:00

Ruthie Ewers:

You know another neat story that you think about and how direct-mail, got so excited.

00:07

We mail for Southwest Airlines,

00:10

and Herb Keller who founded Southwest Airlines and he was a hoot.

00:14

He was great.

00:15

And he really believed in partnership.

00:18

And he would have the employees that worked on his account

00:21

over at headquarters and he'd feed us.

00:22

We'd have him over and we would put this big bunch of baloney on the back.

00:27

He loved BBQ baloney.

00:29

But whenever they went ticket-less, 25, 30 years ago, we got to do it.

00:35

They would download on our computer at midnight.

00:38

We would do the necessary computer work, would print out a letter.

00:43

And we had to have it in the mail by noon the next day,

00:46

telling people that that was their ticket, and where they were going to go,

00:49

and where they were supposed to be, and their flight number.

00:52

We were the original people that started that.

00:55

And that's one of the things about all of the mailing industry,

00:58

the innovation and what people think of to do.

01:02

But think about it, for us we thought that was cool.

01:04

Midnight, we had 12 hours and we got it in the mail.

01:09

And we had it run through the meter

01:11

and it was pretty good size account.

01:12

It never was less than 40 or 50 thousand pieces.

01:16

And a lot of times I personally took it

01:19

because I really wanted Herb Keller, I didn't want him upset with me.

01:23

Norbert Ewers:

We tourned out to be Boss of the Year.

01:25

Ruthie:

Yeah, Herb and I were Boss of the Year, in Dallas Times Herald.

01:30

People sent in, the employees sent in your bosses

01:34

and why they think they should be Boss of the Year.

01:37

It was a contest.

01:38

We had two papers in Dallas.

01:40

One of them, Dallas Times Herald isn't here anymore.

01:42

And the Southwest Airlines employees wrote in and my employees wrote in.

01:47

So Herb Keller and Ruthie Ewers, in 1989,

01:51

were Dallas Times Herald Bosses of the Year.

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Founding partners Ruthie and Norbert Ewers

00:00

Ruthie Ewers:

You know when we started our business we had no customers.

00:05

We had no money.

00:06

It was, it was tough.

00:07

And one day Dan Millet from Dallas, a printer,

00:10

called me and he said, Ruthie, he said,

00:13

the company that's mailing EDS newsletter called [unintelligible]

00:17

can't get it out, can you get it?

00:19

Boy, I was so excited because I would have mailed watermelons

00:22

if the Postal Service would've accepted them.

00:25

So, the labels came.

00:27

And EDS is a big computer company.

00:29

You'd think you'd get Cheshire labels right?

00:32

Wrong.

00:33

They came in, cut gum.

00:34

We had to put them on.

00:36

We did the mailing.

00:37

Two weeks later the phone rang.

00:39

Angie, who is our right hand, answered the phone.

00:43

And she told me, she said, Ruthie its Mr. H. Ross Perot.

00:47

Well, you all know me.

00:48

It's a wonder I didn't say,

00:50

"Hi you big poop, how are you?"

00:51

thinking it was a joke.

00:52

But I didn't.

00:53

I was, God took care of me

00:55

because I answered the phone very professionally.

00:59

And I said this is Mrs. Ewers.

01:00

And it was H. Ross Perot.

01:02

And he taught me a lesson and

01:03

I've shared this with carriers and PCC people.

01:06

He said, I want to tell you, from now on you're my mailer of choice,

01:11

because I have been so upset with my present mailer

01:15

because the labels were never straight.

01:18

Every one of your labels were straight.

01:20

It's the little things mean a lot, and you get to do my mailing.

01:24

He ran for president.

01:25

We did his mailing and his database work.

01:27

He went to General Motors.

01:29

We mailed the annual reports.

01:31

So I've always told people, I've told all mailers, do the best job you can.

01:36

Send it out looking the best it can.

01:39

Because, you know they can choose anybody to handle their product.

01:42

They want somebody who's gonna be a team player.

01:45

And that's what the mailing businesses is.

01:47

We're a team.

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Founding partners Ruthie and Norbert Ewers

00:00

Ruthie Ewers:

Marvin Runyon always made me feel special.

00:03

And I'll never forget the time that we had a postal forum here in Dallas

00:07

and he said I'd like you to have dinner with me tonight,

00:11

and it's just you and I, and Bob Crandall the CEO from American Airlines.

00:15

And I said that's fine because I did a lot of work for Mr. Crandall.

00:20

And he said we're going to negotiate the postal contract

00:25

because I want them to carry our mail.

00:27

And he said I just want you to go along.

00:28

And he said just chime in whenever you want to.

00:31

And I'm sitting there, because we're talking about lots of money,

00:34

for an Oklahoma girl, that's lots of money.

00:37

But I really felt important that night we were at the hotel.

00:40

We had a lovely, in a private room, had a lovely dinner,

00:44

and I learned how to negotiate.

00:45

Marvin knew how to negotiate.

00:47

He was tough.

00:48

And I learned a lot that night.

00:49

But we got it.

00:51

When we walked out of there,

00:52

we were pretty, two happy people cause we got a good contract.

00:55

I don't know how Bob Crandall felt but we felt good.

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Ron and Joe Ewers

00:00

Joe Ewers:

I'm Joe Ewers and I've been in the mailing business for 35 years.

00:04

Ronnie Ewers:

And I'm Ronnie Ewers and I've been in the mailing business for over 35 years too.

00:11

Joe Ewers:

Technically we probably were in the business longer than 35 years cause when we,

00:16

when mom and dad started the business in 1974 at the kitchen table

00:20

Ronnie and I were involved but we were in the other room. We were watching cartoons.

00:24

So we kinda knew the industry but we had Mickey Mouse organization from the very beginning.

00:30

You know, I,

00:33

growing up we had the opportunity to watch mom and dad grow the business.

00:40

And now, having left for about 5, 7 years, realize that the first 5 million

00:48

of revenue of a business is the hardest 5 million.

00:51

And they did that during the first 10 years before Ronnie and I got involved.

00:55

And the only thing that we saw is that they worked a lot of long hours.

00:59

And when they needed help when nobody else was there because the weather was was bad,

01:04

or somebody didn't show up, they would call us okay and we would either,

01:10

in direct mail or the hand delivery, we would work in the snow, or we'd be running machines back there.

01:19

But the mailing needed to go out, and if they couldn't get the staff

01:22

to come in here because it was a holiday or something like that, we ah.

01:27

So, doing that, and not only that, Ronnie and I would fight when we were at home but,

01:35

you realize growing up, man they're gone a lot, you know?

01:39

But the one thing that they always did, they'd have to go open the business up,

01:44

at like 5 or 6:00 in the morning.

01:46

And we would get ourselves ready for school and then they would come home at 7:00 in the morning

01:52

and we'd all go eat breakfast at The Pig Grill, you remember?

01:55

Ronnie Ewers:

Oh yeah.

01:56

Joe Ewers:

That was special, you know?

01:57

And then they'd end up working until 7 or 8:00 at night.

02:01

So we learned how to cook a lot of hamburgers.

02:04

And that's probably why we look the way we do now.

02:07

Ronnie Ewers:

Yeah, and ah

02:08

and most kids would love snow days but you know when, when snow days

02:11

that means that they couldn't get the workers to come out

02:15

and then dad would pull us in and make us, make us go work.

02:19

So, we always had some, and we didn't always have the right equipment,

02:23

sometimes we didn't have all the gloves that we needed, but you know, it was it was always fun.

02:28

Joe Ewers:

Dad certainly had his role too although he may not have been the entrepreneur and he

02:31

had to keep mom in line.

02:33

One thing he did was employee relations side.

02:35

He'd always make sure that they had all the resources that they need,

02:39

and even to the point of making sure we had Cokes and how that would get a handled.

02:44

But he would always go out, every week, we'd get payroll every week,

02:48

and every two weeks back then it was every week.

02:51

He made sure he personally handed a paycheck every employee.

02:53

He knew every one of their names and even if he couldn't pronounce their name

02:56

he'd come up with a nickname for them.

02:59

And you know.

03:01

And when it was his birthday the production folks would always throw a party for everybody.

03:05

They wouldn't throw for the rest of us,

03:07

but they always threw parties for him.

03:09

And I guess the important part, he always gave loans that he forgot who gave the loan to.

03:13

So I'm sure that helped his popularity with the staff, so.

03:18

But you know, today I had the opportunity to reacquire the business.

03:24

And we took that opportunity to rename our conference room.

03:29

And one of them is the Ruthie Room, that's in the strategy and the account management area.

03:34

And then we had the one that was in our production area.

03:35

We renamed that the Norbert Room.

03:38

And a lot of employees are still the same employees that dad helped,

03:42

maybe gave them their loans and so forth.

03:44

But, and they have their meetings in there everyday.

03:47

Everyday they go in there,

03:48

they're going into the Norbert Room.

03:50

So part of that legacy, even though they may have been retired

03:52

for the last ten years,

03:54

still is very important.

03:55

And when we had the opportunity to reacquire.

03:58

When I was involved in the investment group to reacquire it,

04:02

the employees were really excited.

04:03

What they didn't realize is that they only got one of the Ewers,

04:05

they didn't get all the Ewers, okay?

04:07

But certainly, they were very excited to get back into much more of an entrepreneur,

04:12

and a family business.

America’s Mailing Industry