[Mail has] a tactile character that’s difficult to replace
with online equivalents.
—Brian Wieser, Magna
Today, the postal system is a vast intricate, automated system, and a partner with many other systems, such as the Internet. It still relies on a combination of people and machines, but it offers services now—like letter tracking—that were unimaginable a few decades ago. Through these changes, the Postal Service has fulfilled its mission of universal service and preserved its fundamental role in American life.